Privacy Policy

This Privacy Policy explains how we handle the personal information you share when you order Protonex or contact our team. We keep the process simple and only ask for the details we actually need to process and deliver your order.

What We Collect

When you place an order, we collect your name, phone number and delivery address so a courier can reach you. If you contact us by email, we keep the message and the address you wrote from.

Why We Collect It

This information is used only to confirm your order, arrange delivery and cash-on-delivery payment, and to answer any questions you send us. We do not use it for anything beyond fulfilling and supporting your purchase.

How We Store It

Your information is kept only as long as needed to complete your order and handle any follow-up questions, then removed from active use. We take reasonable steps to keep it away from people who have no reason to see it.

Your Choices

You can ask us at any time what information we hold about you, request a correction, or ask us to delete it, subject to any order we still need to fulfil.

Contact Us

Questions about this policy can be sent to [email protected].